CG: n CT: Telehealth includes audio or video conferencing between patients and professionals, often supported by EHR, remote monitoring, often integrating decision aids and alerts, as well as semi-automated administrative and triage tools. During the COVID-19 pandemic, for example, remote triage using humans and algorithms helped to connect patients with

CG: n CT: The guideline also makes recommendations about telemedicine, which allows people living in remote locations to obtain health services by using mobile phones, web portals, or other digital tools. WHO points out that this is a valuable complement to face-to-face-interactions, but it cannot replace them entirely. It is